Range: 0‑40. The higher the better.
Care has become fragmented and requires successful team communication to prevent system failures. The frequency of medication errors, delays in treatment, missed treatment, and wrong-site surgeries is due primarily to communication failure. Breakdowns in team communication are also the second most frequently cited root cause of operative and postoperative events and fatal falls. Healthcare organizations must establish a proactive, systematic organization-wide approach to developing team-based care through teamwork training, skill building, and team-led performance improvement interventions that reduce preventable harm to patients.